Refund & Exchange Policy
Last updated: August 11, 2026
Return window
You can request an exchange or refund within 7 days of delivery.
Condition
Items must be unused, unwashed, with tags still attached, in their original packaging. Items marked "final sale" during a flash sale aren't eligible for a change-of-mind return, but are still covered if defective or wrong.
How to request one
Message us on WhatsApp with your order number and the reason — wrong size, changed your mind, damaged or defective, or wrong item sent. We'll confirm pickup or drop-off details from there.
Exchange or refund
Tell us which you'd prefer. For an exchange, we'll send the replacement once the original item is back with us (or, for a clear size swap, we can sometimes ship the new size out first — ask us). For a refund, see below.
Refund method
Since Cash on Delivery is our only live payment method, refunds for COD orders are sent back to you via mobile banking transfer (bKash/Nagad) to a number you confirm, or issued as store credit if you prefer. Any Cash on Delivery advance you paid to confirm the order is included in the refund if the return is approved. Once card and mobile-banking checkout are live, those orders will be refunded to the original payment method instead.
Who pays return shipping
If the item is wrong, damaged, or defective, we cover return shipping. For a change-of-mind or size exchange, return shipping is on you.
Processing time
Once we receive and inspect the returned item, refunds/exchanges are processed within 3–5 business days.
Cash on Delivery orders you don't accept
If you place a Cash on Delivery order and repeatedly refuse it at the door, we may ask for advance payment on future orders — this keeps delivery costs (and prices) fair for customers who do accept their deliveries. This isn't a penalty for a single genuine refusal.
Order value
Free delivery applies to orders over ৳2,000. If a partial refund brings your order below that threshold, the delivery charge for that order may be deducted from the refund.