Privacy Policy
Last updated: August 11, 2026
VBlackShop ("we", "us") operates this website and the Naya Paltan, Dhaka storefront. This policy explains what information we collect when you shop with us, why we collect it, and how it's used and protected.
Information we collect
When you place an order, we collect:
- Your name and phone number
- Your delivery address (district, area, and street)
- Details of the items you order and your order history
- If you contact us for support, whatever you tell us in that conversation (e.g. over WhatsApp or by phone)
We don't require an account or email address to shop with us — checkout works with just your name, phone number, and delivery address.
Cart data in your browser
Items you add to your cart before checking out are stored locally in your browser (via localStorage), not on our servers, until you complete an order. We don't use third-party advertising or tracking cookies.
How we use your information
- To process, confirm, and deliver your order
- To call or message you to confirm Cash on Delivery orders before dispatch
- To coordinate delivery with our courier partner
- To respond to support requests, returns, and exchanges
- To flag accounts with a pattern of refused Cash on Delivery orders, which helps us keep delivery costs (and prices) down for everyone
Who we share it with
We share your name, phone number, and delivery address with our courier partner (Pathao or an equivalent) so they can deliver your order — and with nobody else for marketing or advertising purposes. We do not sell your information to third parties.
Cash on Delivery is the only payment method live today, so no payment details pass through us or any payment processor. When online payment (bKash, Nagad, Rocket, or card) launches, those transactions will be handled directly by our payment gateway partner — we don't see or store your card or mobile-banking PIN at any point.
How your data is stored
Order and customer data is stored on MongoDB Atlas, encrypted in transit and at rest. Access to our admin system is restricted to authorized staff, each with their own login and a role that limits what they can see and do.
Your rights
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by messaging us on WhatsApp with your order number for verification. We'll keep records required for tax, accounting, or fraud-prevention purposes for as long as the law requires, even after a deletion request.
Changes to this policy
We may update this policy as the site grows — for example, once online payment or customer accounts launch. The "Last updated" date at the top will always reflect the latest version.